Great staff. Always helpful and polite.
So i went April 8, 2017 to go pay off my phone and my monthly installment. I pay around $73.00 per month (phone and monthly installment for the line). When I asked JENNIFER what the total of everything would be she said about $282, which I paid that day. I also asked what my next my month bill would be like. She STATED it would be $52 plus tax. May comes around I pay $52 as I was told at the same location. When going through the bill i was told be a DIFFERENT T-Mobile I still owed $18. I went to this T-Mobile to question it and JENIFFER said that everything was paid off meaning the phone and the monthly installment. I questioned if in reality there was any other payments that need to be made. She said no. I called the other T-Mobile and she spoke to a different rep and all of a sudden JENNIFER realized I still owed $18. When I told her why if when I came in April she told me everything was paid. She was explained that $18 was added on to the bill. Okay but isn't that why I asked what I needed to pay? I question her why wasn't I informed to begin with and this would not have been an issue. She made a smart comment in saying "I understand. What do you want me to do?" What do I want YOU to do? How is it my job to tell you how to do yours? I'm not sure how you can have an employee that clearly DOES NOT know what she's doing working there. I WOULD NOT RECOMMEND GOING TO THIS TMOBLIE (and be helped by Jennifer) UNLESS WANT TO BE TOLD INCORRECT INFORMATION!
Jennifer has been very helpful everytime I have ever visited
Jesus is always so nice to me. He greets me with a big hug and whispers sweet nothings in my ear as he upgrades my device that I have on jump on demand.
The customer service is unmatched, never an issue here!
T Mobile is a US Electronics Store based in Winston Salem, North Carolina. T Mobile is located at 3551 Pkwy Village Ct, Winston-Salem, NC 27127, USA.
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