Bad customer service. Sold me a putter with multiple nicks on it. When I took it back because it was not working out for me. They gave me a hard time about the nicks. I told them that it was one of their demo putters because there was not a new one available. I suggested that they take a look and the other demo putters to confirm the nicks. They wouldn't take the time to do that. I will no longer do business there I will buy from my club house or the driving range shop.
Take your business to someplace that cares for the customer AFTER the purchase!
Beware of their return policies!! Your gift receipt expires, even on golf balls!! They refused to return or give store credit on a box of Pro V1 I received for my birthday. I was going to apply the store credit towards getting my clubs re-gripped, but I will take my business elsewhere. Also, I was given a bionic golf glove that was the wrong size, and they wouldn't even let me get a different size w/o a receipt!! The glove was in original packaging, unopened. They were going to give me $9.99 for a $25 glove!
What a great place to buy golf equipment
My wife and I went into the store to get a grip and weight put on her putter, went to the location where this is done and no one. Next to us someone was hitting balls and we asked the sales clerk if anyone was working back in this department and he said all the associates were up front, he would have helped us but he had to keep watching the computer screen while the man hit balls. After waiting for 10 minutes, we left, on the way out a young lady asked if we found everything, we told her we could not find anyone to help us. We will find another location that will give us better service. Remember service is good but Loyalty is better.
Lousy service. Feels like you are being tolerated rather than served
Golf Galaxy is a US Shoe Store based in Winston Salem, North Carolina. Golf Galaxy is located at 144 Stratford Commons Ct, Winston-Salem, NC 27103, USA.
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