If I could give no stars I would. This location has the absolute worst service. With back to school going on...one might think, lets staff up in the popular areas for back to school. Not here. Instead they run with one sales associate. This last visit was the last for me. I won't be back. If you need something from there in particular. I'd just get it online, you'd get the same amount of help.
Called said they had product I wanted in red drove 40 miles no red but have green never got the red in old bait and switch tactic dont work for me either you have what I want or you dont thanks for making me drive 40 miles I wont be back any time soon
My wife and I went in today purchase a pump action shot gun. I was one of two customers in the entire hunting department and there were 3 Dick's (employees) working in that department. The salesperson helping the other customer (a high-school age boy and his grandfather) was pulling gun after gun out of the rack and handing the guns directly to the teenager while his grandfather asked various questions about them. I was interested in one of 3 different models listed on their website, all of which their website clearly stated were in stock. The sales associate said they had none of the guns I was interested in in-stock and went back to his conversation with the third sales associate at the other end of the counter, who's only job from what I gathered, was to stand around and give really loud, unsolicited and worthless advice. "You realize I'm here to make a purchase, right?" I asked. "Sir I don't have anything you want" says him and again returns to his conversation with the loud third associate. Dismissed, my wife and I left. On the way to the exit we noticed, as a previous reviewer stated, Dick's choice of employee placement is bewildering. They had one register open with a minimum of 15+ customers waiting in line, and yet they have 3 useless employees in a deserted department doing nearly nothing (???). Over the years with 3 boys, we've purchased a lot of stuff over the years from Dick's, but today was my absolute last time ever stepping foot in one of their stores.
Good selection of products across a wide range of activities and sports. The only reason I didn't give them a higher score is because of service. They have about half the staff they really need to cover the store. Forget finding help in the shoe department, they just don't have enough people. Same goes for checkout. Plan to spend at least 5 minutes in line. We usually spend closer to 10 minutes in checkout, regardless of what time we go. I realize it saves money but it would definitely be better to have a little more help in the store.
*Talking to any of the "managers" is an absolute waste of time. They really don't care if you buy there or not. The only way to contact the company is directly is through an automated phone directory or a chat option which connects you to someone in India.
Decent selection, store a little chaotic, I guess they were recovering from the holidays. Not my best visit.
Dick S Sporting Goods is a US Shoe Store based in Winston Salem, North Carolina. Dick S Sporting Goods is located at 164 Hanes Mall Cir, Winston-Salem, NC 27103, USA.
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