I dropped my watch and had its back cover out.They are so kind that they fixed it at no cost.
This store is amazing!!! I have just moved here from New York to go to school and was looking for a nice jewelry store to fix some of my jewelry. I was greeted immediately by a nice sales professional named Jennifer. Jennifer was so kind to clean my jewelry and show me around the store. They have some of the nicest brands that I usually have not seen out of larger cities like New York or Chicago. Also, their watch selection is PHENOMENAL!!!! I will be visiting often since they seem to have regular events and shows that bring in top designers and amazing jewelry and watches. Way to go Windsor!! First class service and a beautiful inviting environment!!
Absolutely the best Jewelry Store!!! Rob, Kevin and Ben are the best. My wife and I love shopping at both stores.... Winston-Salem and Charlotte!!! Highly recommend!!!!! Amazing selection with top name brands.
I was searching for a watch that was difficult to locate and Kevin went above and beyond to acquire it for me. I highly recommend Windsor Jewelers for any watch purchase. Their selection is amazing and the service is incredible. Great experience!
Would really recommend their services.
Just a horrible experience! I brought some jewelry in to get updated appraisals and it took over 2 months for them to be completed. At the same time I brought in my husband and my father's watches. My husband's watch just needed to be cleaned and in the process, it was destroyed! They clearly left it in the machine too long and the stainless steel pitted. When he picked it up they had the audacity to claim that it was inferior stainless steel. The estimates to repair my father's watches cost more than the watches themselves! But worse than that, when we took my father's watch to a different Jeweler, it appeared to have been sabotage. Under the battery the insulating paper was moved to short the battery! When the battery was removed, it was leaking from the short causing corrosion. Of course they took no responsibility for that either. I also made the mistake of bringing a broken chain for repair. The repair was so shotty it literally looked like a child playing with a solder gun reconnected the broken link. I was told that was the best that they could do because the chain was Hollow gold and not solid. Funny, we took that to another Jeweler and they were also able to make a clean repair. I'm more than disgusted! If there was a regulating board or agency, I would write them and encourage their license to be revoked.
Windsor Jewelers is a US Jewelry Store based in Winston Salem, North Carolina. Windsor Jewelers is located at 526 S Stratford Rd, Winston-Salem, NC 27103, USA.
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