This week. Took my car in for recall. Josh explained everything about the recall and time required. Completely satisfied with outstanding service and a great attitude. He knows how to serve. An asset to Flow automotive.
This service center is the absolute worst I have ever encountered. Nothing was ever easy and their staff was dishonest about repairs on multiple occasions. Average oil change was 2-3 hours. My vehicle was consuming a quart of oil every other tank of gas and the service center told me this was normal for their new vehicles. While 3 other locations diagnoses said this was a HUGE problem! When I spoke to several employees and managers at flow, nobody seemed to be concerned. Their solution was always an oil consumption log at the next oil change. It eventually became such a headache that after just one year of owning my vehicle I traded it for a new, different manufacturer just to get out from under their supposed "warranty" restrictions. There are many other car dealerships out there and I highly suggest you use one of those.
Valerie Benton Smith was my Client Advisor @ Flow Cadillac. My experience was excellent! I am completely satisfied with my vehicle!! It was everything that I wanted and above. She is very professional and thorough with everything.
Josh was the perfect example of how someone in his position should work with a client. Respectful, courteous, inquisitive and most important, he LISTENED to my concerns and requests. I have owned several vehicles purchased at Flow and would not go anywhere else. Thank you!!
I have been dealing with Flow Cadillac since the 90's and have bought many new Cadillacs from them. All of my dealings both with the sales staff and the service department have been wonderful. I recently took one of my cars into the service department and as always was treated great. Mike Serriani is the person I usually deal with in the service department and he is extremely accommodating and friendly. Also, he is totally efficient and always does exactly what he says. I couldn't ask for a better place to buy my cars and have them serviced. They deserve and A plus!!
Flow Gm Auto Center is a US Car Dealer based in Winston Salem, North Carolina. Flow Gm Auto Center is located at 1400 S Stratford Rd, Winston-Salem, NC 27103, USA.
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