This is the first time I've ever experienced an awful stay! The people in the room next to me had on loud music. I called the front desk several times (no one answered the phone). I had to leave the room at 3:45am to go to inform the front desk of my issues. After only getting a few hrs of sleep, I woke up to a over flowing toilet! We had to leave the hotel in pajamas, because maintenance did NOT return to the room as stated! Oh yea, I was offered a 20% discount.
Nice fairly quiet place to spend the night. Free breakfast that has the normal fare. Near Hanes Mall for shopping and is just off I-40. Employees are all very nice. No complaints.
I chose a hotel with higher rate, due to not wanting to end up in a dump for a 7 hr stay just to sleep. Arrived to check in around 10pm, went to room and there was a horrible smell with evident attempts to cover it up with a odor control spray. Smelled cigarette smoke also in a non smoking room. Front desk attendant said he was not able to offer another room and when we demanded a refund to go across the street to Hampton Inn, he simply said "his boss does not approve refunds at this time". So being tired, we gave up and went to sleep. Sheets had grit at the feet, bed was hard, pillows felt wet, both my husband and I woke up with bites on our legs and left with the nasty odor on out clothes and in my hair. Also, was not aware this hotel allows pets and was awaken by dogs barking next to us, heard every time our neighbor turned over in their bed due to the thin walls. Very disappointed. Save yourself frustration and book the Hampton Inn or Best Western across the street!
This place is absolutely horrible!!! Run don’t walk out of there! Totally filthy and disgusting. We made management aware of issues and absolutely NOTHING was done to fix or remedy the situation! Room reeked of cigarette smoke and I am highly allergic. This hotel actually made me physically sick! Was suckered by their false advertising of 4 stars! This place doesn’t even deserve one star!!!! You can even tell that their reviews have been faked as well.
The hotel has been renovated recently and the improvements are notable. The lobby and breakfast area are clean and polished. The food is delicious and served hot and ready. The rooms are clean, comfortable, and user friendly. The staff is attentive and friendly too. My favorite part was how soft the beds were. I slept like a baby. Thus is easily the best room for the price.
Sleep Inn Hanes Mall is a US Lodging based in Winston Salem, North Carolina. Sleep Inn Hanes Mall is located at 1985 Hampton Inn Ct, Winston-Salem, NC 27103, USA.
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