The staff was great and tried, but the room was not. This Courtyard needs an update badly and needs better cleaning services. The fixtures by the shower head and toilet were falling off so you could see the hole in the wall, the window wasn't sealed right and there were lady bugs on the floor. The couches had stains on them. I had to switch rooms, when I got in the shower, I saw someone else's hair on the shower wall. I went out and got disinfecting wipes because it just felt dirty. I pulled up the sheets and the mattress pad was so worn it had holes in it and there were strands of hair everywhere like it hadn't been changed and that was the 2nd room they gave me. Where the wipes were supposed to be at in the gym to wipe down the equipment, there was a bottle of antibacterial and an empty Kleenex box. It was not a pleasant few days, I left after the second day of not sleeping well and checked into another hotel near by.
Everyone was very kind and thoughtful. We were here visiting family in the hospital and the staff went above expectations to make us feel comfortable. Teresa was very accommodating at the front desk. The rooms were clean and comfortable. The hotel has a nice bar/bistro area in the lobby and a small convenience store at the front desk. Overall, my recent stay at this hotel was better than expected!
The group services woman was amazing accommodating my group at the last minute with a very satisfying rate. The front desk man on Friday and Saturday night was welcoming and had ournrooms ready to go. I felt like I was valued. Breakfast was adequate.
A nice hotel. Reasonably clean, nice lobby and rooms. Breakfast was good. Stairwells a bit run down, otherwise fine and what you would expect from a courtyard.
Great location! The area is very safe, has easy access to the nearby highway, and is next to Hanes Mill. The rooms are clean and the staff is always very friendly and helpful. The place feels warm and welcoming. I'll always stay here when I'm in the area.
Courtyard By Marriott Winston Salem Hanes Mall is a US Lodging based in Winston Salem, North Carolina. Courtyard By Marriott Winston Salem Hanes Mall is located at 1600 Westbrook Plaza Dr, Winston-Salem, NC 27103, USA.
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