Firestone has some good locations, but overall miss, this location, big miss.
Refused to balance and change out my new BMW wheels after accepting the job. Waste of time and now I remembered why I don't use them anymore.
If I could give it a ZERO star, I would. They staff is very friendly however I was told that I needed to replace front and back breaks/rotors. The cost of this was $875! The vehicle just started making a noise a day before I took it to them to do a break inspection. Luckily a friend of mine was able to work me into his schedule for a second opinion. I'm so glad he did because not a single rotor had a grove, so no replacement necessary. Firestone wanted $80 for the front and $70 for just the back break pads. The guy I ended up going to charge me the straight price it cost him to purchase them which was $65 for both. I saved $720 roughly by getting a second opinion and not just taking their word for what "needed" to be done. I will not be going back to this location and I'd recommend getting a second opinion prior to having any services done here.
I had a wonderful experience at this location and would recommend disregarding many of the disgruntled, one-star reviewers. The staff here is incredibly kind, helpful, and knowledgeable. I called ahead to inquire if they could replace a part on my Volvo and they were able to get me in and out very quickly. The waiting room here is very nice, accommodating, has free wi-fi, and coffee/water for patrons. Additionally, the representative I worked with added a coupon to reduce my total expenses without my having to ask. I would highly recommend having your car serviced here!
Disorganized. Don't bother making appointments, they don't keep track and BS about it. Be careful on wheel alignment services too, half #$% job on that as well. Won't be going back to this location.
I think they are awesome. They are really nice and make you feel wanted as a customer. They make small talk and have a good laugh with you. They will always get my business. They aren't good anymore!!!!! Different people!
Firestone Complete Auto Care is a US Car Repair based in Winston Salem, North Carolina. Firestone Complete Auto Care is located at 140 Hanes Mall Cir, Winston-Salem, NC 27103, USA.
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