So I had a reservation with Hertz off peters creek parkway in Winston Salem, NC, but when I called to be picked up from the auto-body shop they rented out all of there vehicles. The purpose of a reservation is to place on hold. Smh. Then when the rep answer he doesn't apologize or offer any solutions. I'll never do business here.
Pissed I wish I would have knew as a gold member you still have to pay a two hundred deposit just you change card information ugh just pissed and couldn't get a car
So I called in yesterday to make a reservation to be picked up in Kernersville, So I can drop my car off to be fixed. My appointment was at 11:30 to be picked up. I show up at few minutes earlier just Incase, and to my surprise nobody is here and it's already 11:50. So I called the store asking where is the driver.. she puts me on hold and says we have no record of this sorry about that and we will send a driver. Mind you they are in Winston and I am in Kernersville, so now I need to wait another 30 minutes or so until they get here. Fantastic. How hard is it to have someone picked up? And the customer service reps in store super rude, and no care of what happened. Poor service.
Not satisfied at all with these people they will take money without even asking you or having your permission. Very poor people only care about them and making money for themselves. Definitely will never rent from here again.
Car and rental where fine, it was after would that Hertz showed true colors. When rented I agreed on amount and also amount that would be held on my account. Returned car on time with plenty gas,on Saturday. then on Monday I noticed a charge on Sunday then a charge on Monday, for something I did not authorize. End up hold almost 500.00 for a two day rental on my account, my account went below the amount needed to pay my bills. I was not told of any additional charges nor authorized any. Call Customer service and they say that due to computer process [which apparently there computers don't work weekends] it charged my account double what I authorized [computers don't work on weekend, but accountants do cause they charged my account on Sunday]. i would not recommend Hertz unless you just have a lot of money you don't need.
Hertz is a US Car Rental based in Winston Salem, North Carolina. Hertz is located at 2731 Peters Creek Pkwy, Winston-Salem, NC 27127, USA.
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