Excellent, very helpful and gave me more than I expected
Put my turn signal in incorrectly. Didn't notice until I was almost home. I didn't check it because they had told me they'd be extra careful because last time they improperly replaced my headlight and I had to stop at a dealership on the way out of state to have it fixed. The dealership told me it was just "dangling". AAA-WINSTON didn't even offer to refund the labor cost for not getting the job done. The headlight in my car is tricky but the turn signal is pretty basic so I fixed it at home. After I called, very upset about it, they did tell me to come by and get a refund ($11 labor for improper placement of a turn signal) when I requested it.
I have to say that I was a bit skeptical of coming to this location because of the reviews. I didn't have a appointment with the location I just showed up with my issues with my Dodge Ram Truck. Come to find out the Crew that works there was very understanding and friendly. The customer service representatives were helpful and very nice to every customer that came in for service. I got to talk to the mechanic that was working on my truck and he seemed very knowledgeable of his job. Tom the store manager at this location is a great person to work with he went over and Beyond his job today to help me out. I would recommend this location to anyone. I will return. I want to add that the store itself is a clean environment. I seen how they take care of their people as well as their store. while I was monitoring them with plans to review them later after I left. You should give this location an opportunity to show you that most of these reviews are BS. Keep Up The Good Work AAA Car Center.
If my car needs to be towed in the future, never again will I have it towed to this "service" center, which provided the worst service imaginable. After the initial estimate of 45 minutes to an hour that it would take to get my car inside to diagnose, I sat in the waiting room and after an hour I was informed it would be "longer" (no definite time) than that. After three and a half hours, my car had not been moved from the place where the tow truck dropped it off, nor was there any sense of urgency by the service center personnel. I was told that there were many cars "stacked up back there." Not having any hope of anyone even looking at my car before closing time, I opted to have my car towed to the place I should have gone to begin with, in High Point. Clearly this place doesn't care about losing business, I guess they have all they need. And they were going to charge $99 just to diagnose the issue, so they not only lost that $99 but whatever the repair bill would have been. My biggest issue is the misrepresentation and lack of communication. Had I known they were too busy to bother with me, I would not have had my car towed there in the first place. Shortly after my car arrived at Brentwood Service Center in High Point, I received a phone call informing me of the problem. They have already ordered the part to be shipped overnight and will fix tomorrow morning. That's excellent service. AAA on Stratford Road is a poor example of customer service.
Used AAA car care in Winston Salem on 10/7. I couldn't ask for better client service. We had our two young ones and our rat terrier with us and they were very patient and kind to our whole family while our truck was getting looked over! Thank you so much for your excellent service and staff!!
Aaa Winston Salem is a US Insurance Agency based in Winston Salem, North Carolina. Aaa Winston Salem is located at 606 S Stratford Rd, Winston-Salem, NC 27103, USA.
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